July 2016

Get ahead of the league with 4 touch points for customer experience
Get Ahead of the League With 4 Touch Points for Customer Experience
July 27, 2016

Nowadays, marketers are trying hard to create the best customer experiences through the implementation of various strategies.  Studies have shown that…

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4 Customer Experience Takeaways for Banking Sector
4 Customer Experience Takeaways for Banking Sector
July 8, 2016

With the introduction of core banking or internet banking, nowadays customers of the banks get the facility of sit-at-home banking experience….

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Why Combine Self-Service and Assisted-Service Channels?
Why Combine Self-Service and Assisted-Service Channels?
July 8, 2016

Self-service in the world of web is electronic support that helps the customers and employees to get important information and do…

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Enhanced Enterprise Reporting VeriShow 6.8
Enhanced Enterprise Reporting | VeriShow 6.8
July 3, 2016

VeriShow 6.8 is out and includes enhanced session and Dashboard reporting. Enterprise Reporting added to Dashboard and Session History The Dashboard page…

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How Showing Visual Content While Live Chat or on the Phone Call, Results in Higher Satisfaction Rate?
How Showing Visual Content While Live Chat or on the Phone Call, Results in Higher Satisfaction Rate?
July 1, 2016

Visual engagement largely depends upon CRM or Customer Relationship Management today as centrally all your data related to customers are managed…

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