The theme of this year’s Internet Retailer Conference & Exposition focuses on the “anytime, anywhere consumer,” the customer who wants to shop online and has plenty of choices about how and with whom to do business. One of the most effective methods for capturing competitive advantage in this environment comes from reproducing the benefits of an in-store experience for online shoppers.

Next week at IRCE, VeriShow is demonstrating how Internet retailers can collaborate with their customers and prospects online using enhanced multimedia chat capabilities.  In addition, we are combining our solution’s functionality with LivePerson’s LiveEngagement Platform, so e-tailers can seamlessly elevate LivePerson chats to a VeriShow multimedia-based session.

We’ll be demonstrating our solutions and talking with customers at booth #825 at IRCE in San Diego this week. Come by and check out how VeriShow facilitates:

• Easy movement between Live Person live chat and VeriShow multimedia-based sessions
• Joint annotation and editing of documents
• Collaborative completion of forms and contracts
• Shared use of interactive whiteboards
• Broadcast of video from an additional camera

Today’s e-tailers need to meet the needs of Web-centric customers, who expect all the live help they would get in an in-person shopping experience. Real-time multimedia collaboration meets that expectation, and we look forward to sharing it with IRCE attendees.