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3 Ways Brands Can Improve Customer Service without a huge expense

Customers often form a long-standing opinion about a brand based on their interactions. Even a single experience can have a massive...

Why is WebRTC the futuristic customer support?

Web Real Time Communication (webRTC) has been hailed as the future of customer service by industry experts. Supported by tech majors...

Providing SaaS then, cobrowsing for customer support is a must!

Convenient, low cost and flexible, SaaS has been adopted by enterprises worldwide for a wide range of business processes including sales,...

Telemedicine is transforming healthcare organizations

Rising cost and inefficiencies within healthcare processes is putting the pressure on healthcare organizations to develop solutions that are cost-effective without...

Have you ever wondered how hard it is for your customers to interact with your business?

Over the years, shifts in the business environment such as  globalization, technological advancements and changing customer expectations has impacted the buying...

9-Questions-That-Will-Help-You-Pick-the-Right-Co-Browsing-Software

9 Questions That Will Help You Pick the Right Co-Browsing Software

Providing intuitive and empathetic customer service has been a key priority for companies. For organizations today, in this era of Omni-channel...