Retaining the attention of a customer online has always been a top priority for ecommerce/ online sales companies. Over the years,…

For insurance companies, there has been a sea change in how business gets done today. Customers are increasingly shifting to online…

As in the case of several other industries, Artificial intelligence (AI) is bringing in tangible changes to the field of customer…

Customers today are more than ever in the driving seat. With the power of digital media, they have become more informed…

Chat bots are most likely to drive your customers away The newest hype sweeping across the customer service field is the…