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4 Customer Experience Takeaways for Banking Sector

4 Customer Experience Takeaways for Banking Sector

With the introduction of core banking or internet banking, nowadays customers of the banks get the facility of sit-at-home banking experience....

Why Combine Self-Service and Assisted-Service Channels?

Why Combine Self-Service and Assisted-Service Channels?

Self-service in the world of web is electronic support that helps the customers and employees to get important information and do...

Enhanced Enterprise Reporting VeriShow 6.8

Enhanced Enterprise Reporting | VeriShow 6.8

VeriShow 6.8 is out and includes enhanced session and Dashboard reporting. Enterprise Reporting added to Dashboard and Session History The Dashboard page...

How Showing Visual Content While Live Chat or on the Phone Call, Results in Higher Satisfaction Rate?

How Showing Visual Content While Live Chat or on the Phone Call, Results in Higher Satisfaction Rate?

Visual engagement largely depends upon CRM or Customer Relationship Management today as centrally all your data related to customers are managed...

Mobile-Specific-Live-Help-Button

Mobile-Specific Live Help Button | VeriShow 6.7

We have just released version 6.7 of VeriShow that supports mobile-specific live help button display and various bug fixes. Mobile-Specific Live Help...

5 Benefits of the Omni Channel Live Engagement Tool

5 Benefits of the Omni Channel Live Engagement Tool

One of the most critical focus areas for online retailing is delivering high-quality customer service because without it, customers tend to...