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Artificial Intelligence Enhances Customer Service But Needs Human Touch For Right Impact
- October 4, 2017
- admin
- Artificial IntelligenceBusinessCustomer Service
As in the case of several other industries, Artificial intelligence (AI) is bringing in tangible changes to the field of customer...
Companies Can Lose Customers from Poor Service
- August 30, 2017
- admin
- Customer ServiceLive Customer SupportOnline Sales
Customers today are more than ever in the driving seat. With the power of digital media, they have become more informed...
Why bots are not enough to drive your company customer support
- August 26, 2017
- admin
- Customer ServiceLive ChatLive Customer Support
Chat bots are most likely to drive your customers away The newest hype sweeping across the customer service field is the...
Omni-channel services: pushing digital transformation of banking
Making the digital platform core of the business is no longer a choice for companies. Customer expectations have evolved with the...
Where does prompt online live help fit in the sales funnel?
- August 20, 2017
- admin
- Live Customer SupportLive EngagementOnline Sales
With just a click of a button, customers are today able to gather information, compare features between different products and make...
Why Live Help is essential for Mobile Banking solutions?
- August 3, 2017
- admin
- Live Customer SupportMobile
For banking customers, no doubt the mobile phone has added an additional layer of convenience. With advantages like instant connectivity, ready...