• September 6, 2011
• admin
• Customer ServiceGeneral

In this time of extreme transparency and immediate public feedback, criticisms and reviews, every business owner shudders at the repercussions that...

• September 1, 2011
• admin
• GeneralLiveperson

When we announced our integration with LivePerson in June, we shared a video exploring the ways in which one company might...

• August 30, 2011
• admin
• Customer ServiceGeneral

Business executives and customer service representatives alike analyze at length various online and offline variations of high-touch and low-touch customer service....

• August 25, 2011
• admin
• Customer ServiceGeneralLive Chat

Today’s online marketers and retailers are eager to deliver “customer engagement” But you need to meet your customers at their preferred...

• August 23, 2011
• admin
• Customer ServiceGeneralLive Chat

Let’s say you’ve deployed multimedia chat. You’ve taken a big step toward better customer support and increased sales rates. However, you...

• August 18, 2011
• admin
• GeneralVerishow-news

VeriShow users can tap into a deep catalogue of apps to serve their customers better. These companies — intent on providing...