• June 30, 2011
• Customer ServiceGeneral

Customer attrition hurts the bottom line, but an online engagement strategy that’s targeted at addressing the concerns of unhappy customers...

• June 28, 2011
• admin
• GeneralLive Engagement

Forrester Research frequently points out the benefits of live online engagement. When e-businesses connect in real time with website visitors, those...

• June 21, 2011
• GeneralVerishow-news

Great news all you WordPress fans – VeriShow has integrated with WordPress so you can easily add advanced multimedia chat capabilities...

• June 16, 2011
• admin
• GeneralLive EngagementVerishow-news

It’s amazing what a difference a year makes. The excitement at this year’s Internet Retailer Conference and Expo was evident in...

• June 14, 2011
• GeneralLivepersonVerishow-news

Picture the following: A consumer scans a website and seeks out personalized service via a live chat option. The shopper asks...

• June 9, 2011
• admin
• GeneralVerishow-news

The theme of this year’s Internet Retailer Conference & Exposition focuses on the “anytime, anywhere consumer,” the customer who wants to...