Blog
How can real-time engagement benefit the airline industry?
- March 2, 2017
- admin
- Customer ServiceLive EngagementLive Video Chat
The airline industry has evolved to become highly competitive. With new airlines entering the market and existing airlines expanding their services,...
Technology is driving this journey and co-browsing is changing the face of SaaS business
- February 23, 2017
- admin
- CobrowsingCustomer ServiceVideo Chat
In the digital economy, companies are leveraging high tech innovations to do business in a more efficient and faster manner. For...
Virtual Banking Support with Video Chat and Co-Browsing Will Increase Customer Satisfaction
- February 23, 2017
- admin
- CobrowsingCustomer ServiceVideo Chat
The convenience of banking online is resulting in more and more customers exploring its usage for accessing banking services. It’s not...
3 Ways Brands can Improve the Customer Service without a huge expense
- February 19, 2017
- admin
- Customer ServiceLive Chat
Customers often form a long-standing opinion about a brand based on their interactions. Even a single experience can have a massive...
Why is WebRTC the Futuristic Customer Support?
- February 19, 2017
- admin
- Live Customer SupportWebRTC
Web Real Time Communication (webRTC) has been hailed as the future of customer service by industry experts. Supported by tech majors...
Providing SaaS then, cobrowsing for customer support is a must!
- February 19, 2017
- admin
- CobrowsingLive Customer Support
Convenient, low cost and flexible, SaaS has been adopted by enterprises worldwide for a wide range of business processes including sales,...