Miscommunication is common in customer-service departments. Both customers and customer-service representatives have horror stories they have accumulated during their chat interactions…

The use of self-service kiosks is on the rise. Industry segments such as transportation – airlines ticketing, government – US custom,…

In the retail industry, holidays season are significant as these are the times when retailers face massive increases in sales and…

We have been working hard over the past few months on a new and improved version of VeriShow. We have released closed beta versions and are now glad to announce the new and major new VeriShow release, 6.0. This release includes a new, HTML5-based customer experience

Online sales begin with online marketing to ensure that customers visit the website. Once that happens, the customer needs to be…

Introduction to Co-browsing Over the past year there has been a growing interest in adding co-browsing capabilities as a tool to help…

The digital landscape and the way people are engageing online is undergoing change every single day. As customers are becoming extremely…

Customer calls at customer-service desks get routinely un-replied, cut off, or outright ignored! Frustrated, tech-savvy customers of today are increasingly moving…

Customer service is the backbone of every successful business. The more a business interacts with their customers when they need it,…

VeriShow 5.0 | Release Notes This important release includes a new version of the co-browser application and additional reporting capabilities! Co-browsing…