Rising cost and inefficiencies within healthcare processes is putting the pressure on healthcare organizations to develop solutions that are cost-effective without…

Having a strong customer base is undoubtedly the most powerful key to any business’s success. Without customers there is no revenue…

Today most buying and selling happens over the internet, due to which there is very little one-on-one contact between buyers and…

From the time the banks evolved until the much of the twentieth century, banks were only a place where we could…

The biggest issue with the businesses today is…. not being able to speak to a real person. With the online channel…

In this age of digitization, information is the basis for decisions and choices.  The online channel has become the primary mode…

Customer service is such a critical factor that it can make or break a company. A worldwide survey has shown that…

The role of high customer satisfaction in a company’s success cannot be underestimated. Research has shown that a happy customer contributes…

Great product, good prices, appealing website – these are well-accepted as the key ingredients for success. Indeed they are, as they…

Nowadays, marketers are trying hard to create the best customer experiences through the implementation of various strategies.  Studies have shown that…