As the number of consumers increases, it becomes a tedious task for a business to retain them and to retain more…

In–store kiosks have become a trend and continue to gain popularity as they cut down on costs and help businesses provide…

Time has become a shortage. There is so much to do that we don’t realize when it passes by. Customers feel…

Some dealers will tell you cars won’t be sold online. Consumers will tell you they wish they could purchase cars online….

Customer service has evolved significantly over the years from call centers with low-key technological approach to multi-channel call centers with evolved…

Response. Satisfaction. Engagement. Services. Add the word “customer” to these words and you understand the main concerns of each and every…

With the evolution of e-commerce, consumers are now getting the benefit of real time personal customer service. It is changing the…

In this era of evolving technology, we ensure that we aren’t lacking behind when it comes to providing hi – tech…

A business is believed to grow whenever it remains connected with its customers. Responding to customer queries and resolving issues in…

World’s population in urban areas predicts that by 2030, 80% of the global population will live in urban areas, and by…