Throughout the digital revolution, consumers have shown a marked fondness for technologies that make their online engagements more participatory. As this…

In Personalization Strategies to Attract and Retain Customers, you will find that nowadays, most salespersons or CSRs use technology to build…

As the Holiday seasons are gradually approaching, the following online buying behaviors can be noted based on the online shopping activities…

For enhanced sales and customer-service performance, businesses have to reinvent their online sales and customer support strategies. In today’s global market,…

Overview In the following write up we will try to answer this question by providing information about the state of the…

As eCommerce activities continue to grow, organizations need to ensure the level of customer support improves and exceeds customers’ expectations. Customer…

Every business transaction contains a set of small-scale customer decisions and considerations. In a perfect world, your business would have control…

Online personal customer service has become increasingly important in building long-term relationships with customers and increasing overall companies’ ROI. Experts agree…

It’s November, everyone. As we always, let’s recap on the five best customer service shout outs on Twitter in the past…

As you know, every month we compile our favorite list of the top 5 customer service shout outs on Twitter (Did…