Consumers might raise their eyebrows when Christmas tinsel hits the store aisles before Halloween, but there’s a reason why the holiday…

The bike was delivered in a completely flat box. The woman who ordered it as a surprise for her husband knew…

Ask even the most established e-business about the principles of online customer service, and you’re likely to hear some wild misconceptions….

Multimedia chat provides valuable customer service, sales and marketing functions to website owners – as long as the applications available integrate…

In this time of extreme transparency and immediate public feedback, criticisms and reviews, every business owner shudders at the repercussions that…

When we announced our integration with LivePerson in June, we shared a video exploring the ways in which one company might…

Business executives and customer service representatives alike analyze at length various online and offline variations of high-touch and low-touch customer service….

Today’s online marketers and retailers are eager to deliver “customer engagement” But you need to meet your customers at their preferred…

Let’s say you’ve deployed multimedia chat. You’ve taken a big step toward better customer support and increased sales rates. However, you…

VeriShow users can tap into a deep catalogue of apps to serve their customers better. These companies — intent on providing…