Chat bots are most likely to drive your customers away The newest hype sweeping across the customer service field is the…

Customers often form a long-standing opinion about a brand based on their interactions. Even a single experience can have a massive…

Visual engagement largely depends upon CRM or Customer Relationship Management today as centrally all your data related to customers are managed…

The healthcare industry has been achieving great milestones in the last few years with the help of the evolving technology from…

Response. Satisfaction. Engagement. Services. Add the word “customer” to these words and you understand the main concerns of each and every…

The new VeriShow release provides the option to show video chat in a larger view, use pre-made chat responses and has further…

The Video Chat Application benefits the Human Resource Department largely. It enhances communication and collaboration for smoother workflow in a business.

World’s population in urban areas predicts that by 2030, 80% of the global population will live in urban areas, and by…

Miscommunication is common in customer-service departments. Both customers and customer-service representatives have horror stories they have accumulated during their chat interactions…

The use of self-service kiosks is on the rise. Industry segments such as transportation – airlines ticketing, government – US custom,…