Convenient, low cost and flexible, SaaS has been adopted by enterprises worldwide for a wide range of business processes including sales,…

Over the years, shifts in the business environment such as  globalization, technological advancements and changing customer expectations has impacted the buying…

Having a strong customer base is undoubtedly the most powerful key to any business’s success. Without customers there is no revenue…

Today most buying and selling happens over the internet, due to which there is very little one-on-one contact between buyers and…

In the present-day several forms of communication have come to exist as a way to exchange important information. Video conferences, phone…

Retaining and growing customer base requires businesses to consistently deliver superior online customer support. Customers are looking for online experiences that…

Handling customer is the most demanding of all jobs, today through various measures including web based video chat, sharing document online,…

Improving customer service is the best way to improve the relationship with the most precious asset of your company- customers. It…

In this era of online markets, people feel more and more comfortable buying products and services online, however, doing the same…

When will dealers start providing online vehicle transactions?  The answer: when enough consumers start asking for it.  The response to a…