VeriShow 4.9 | Release Notes

A new release of VeriShow is out and includes an improvement to our co-browsing, stability and bug fixes.

Co-browser Improvements

A few improvements were made to the co-browser and include:

• Major user experience improvement in the co-browser version in the LivePerson integration – In previous versions the co-browser at the agent side was opened in a new window which meant that the agent had to chat in one window and use the co-browser in another. With our continuing effort to improve the user experience for the agent, co-browser at the agent side now takes place within the agent console.

• Support for “mixed” HTTP/HTTPS Co-browsing – we previously required the co-browsed website to serve all content on site through HTTPS if the site has a secure area to be co-browsed. The new version supports co-browsing of non-secure and secure areas without that requirement.

• Speed – Cobrowsing speed has been improved, this is particularly noticeable in the VeriShow for LivePerson integration.

Bug Fixes and Stability

Bugs fixed and stability improvements include:

• UI issues in transitions from and to Co-browser – the bug resulted in disappearance of content area when switching from content sharing to co-browsing and back.

• Audio/video UI issue – the bug resulted in distorted A/V when launching the co-browser after using audio/video and then sharing content.

• “Action unsupported” error – a bug that resulted in the co-browser showing this message when irrelevant has been addressed.

• Improved infrastructure for audio/video recording – changes made to the infrastructure of how recordings of audio/video are saved addresses a related bug and improves the stability of audio/video usage.