VeriShow 5.0 | Release Notes

This important release includes a new version of the co-browser application and additional reporting capabilities!

Co-browsing Platinum

The new VeriShow co-browsing technology is now improving both the user experience and functionalities of traditional co-browsing. Improvement to notice include:

  • Faster – the new version allows faster synchronization and page loading.
  • Simplified configuration – the configuration process is now shorter and can cater more effectively to special requirements.
  • Better technology – the new version is built on additional HTML5 technology that enables the significant improvement in performance.
  • Improved data connections – the solution uses additional forms of data communication to establish the best form of data transfer.
  • Stability – this version provides a more stable and reliable co-browsing experience.
  • User Experience – as the solution provides a more effective browsing experience with faster page loads and synchronization between the agent and customer, the overall user experience is significantly improved!
  • Integration-compatible – the new version can also be provided as a standalone feature, particularly suitable for integration with other products.

 

Customer is co-browsing and video chatting with the agent in real time, with the agent’s guidance (see cursor).


The agent has the same view with full real-time synchronization.
 

New Analytics

VeriShow is in the process of extending its reporting capabilities and the first extended reports are available in Account Activity > Engagement Report.

This version of the reporting is still in beta – we are fine-tuning the report and working on further reporting capabilities and attractive user interface to view data. Stay tuned!

Questions

Please contact contact us if you have any questions or would like to see the new co-browser in action.