VeriTalk

VeriTalk

When agents speak with customers over the phone, they can offer instant live assistance by simply asking them to provide a unique and random Assistance ID that is automatically presented on your site.

What is VeriTalk?

VeriTalk allows your agents to talk to customers on the phone while co-browsing and sharing off-line content with them at the same time.  This is the ultimate support enhancement, turning a basic voice call into a full one-on-one support session – great for hand-holding, sales and technical support.

VeriTalk increases efficiency, sales and first contact resolution.

How does it work?

  1. The agent speaks with a customer over the phone and asks the customer to open the company web site on their computer.
  2. Agent asks the customer for the unique Assistance ID presented on company web site. (ID is automatically generated by the VeriTalk plugin – see below).
  3. The agent enters the number in the Assistance ID field in the Website Visitors page of VeriShow (see below).
  4. A co-browsing session is instantly opened for browsing or content sharing session – the customer does not have to perform any additional steps to engage with Agent. Simple, easy and quick.

Customer sees the unique Assistance ID that is presented him/her and can give that to the agent

Agent enters the unique ID in the Assistance ID field and starts the session at the customer side automatically

How can I use VeriTalk?

To add this functionality, you need to insert a code snippet to the area of your site where you would like it to be displayed (e.g. footer, help section). This is a brand new feature, so during the this first roll out phase, to get the code, please contact VeriShow’s support or your VeriShow Account Manager.

Questions? Want to see VeriTalk in action?

Please contact us if you have any questions, or to see VeriTalk in action, request a demo.