For insurance companies, there has been a sea change in how business gets done today. Customers are increasingly shifting to online…

As in the case of several other industries, Artificial intelligence (AI) is bringing in tangible changes to the field of customer…

Customers today are more than ever in the driving seat. With the power of digital media, they have become more informed…

Chat bots are most likely to drive your customers away The newest hype sweeping across the customer service field is the…

The Banking industry will continue seeing in 2017 the rising trend of customers taking a more active role in managing their…

Banking has experienced sweeping changes with the introduction of technological innovations. Never before have customers had the luxury to choose how…

The airline industry has evolved to become highly competitive. With new airlines entering the market and existing airlines expanding their services,…

Customers often form a long-standing opinion about a brand based on their interactions. Even a single experience can have a massive…

Web Real Time Communication (webRTC) has been hailed as the future of customer service by industry experts. Supported by tech majors…

Over the years, shifts in the business environment such as  globalization, technological advancements and changing customer expectations has impacted the buying…