Artificial intelligence is expected to usher in major improvements in operational efficiency and cost savings for businesses. An Oracle study demonstrates…

Whether it be a purchasing online or sorting out issues, customers are looking for a hassle-free and smooth experience when they…

For insurance companies, there has been a sea change in how business gets done today. Customers are increasingly shifting to online…

As in the case of several other industries, Artificial intelligence (AI) is bringing in tangible changes to the field of customer…

Chat bots are most likely to drive your customers away The newest hype sweeping across the customer service field is the…

With just a click of a button, customers are today able to gather information, compare features between different products and make…

Banking has experienced sweeping changes with the introduction of technological innovations. Never before have customers had the luxury to choose how…

Web Real Time Communication (webRTC) has been hailed as the future of customer service by industry experts. Supported by tech majors…

Convenient, low cost and flexible, SaaS has been adopted by enterprises worldwide for a wide range of business processes including sales,…

Having a strong customer base is undoubtedly the most powerful key to any business’s success. Without customers there is no revenue…