As in the case of several other industries, Artificial intelligence (AI) is bringing in tangible changes to the field of customer…

With just a click of a button, customers are today able to gather information, compare features between different products and make…

The Banking industry will continue seeing in 2017 the rising trend of customers taking a more active role in managing their…

Business communication has undergone a great deal of reinvention in past decade. The introduction of innumerable technological innovations over years has…

The airline industry has evolved to become highly competitive. With new airlines entering the market and existing airlines expanding their services,…

Over the years, shifts in the business environment such as  globalization, technological advancements and changing customer expectations has impacted the buying…

For every organization, its sales target is one of its biggest priorities. Achieving sales goals requires a skillful sales team that…

A company, business and any organization of this sort has its success dependent on the people it deals with. If the…

For e-commerce websites, the conversion rate is one of the most-closely tracked metrics since a healthy rate indicates that customers are…

In this age of digitization, information is the basis for decisions and choices.  The online channel has become the primary mode…