VeriShow 6.5 covers various issues that we identified or reported by customers.

Bugs, fixes and enhancements

We addressed the following issues:

• Initial connection speed between agent and customer has been significantly improved
• There were some instances where the Answer button in Website Visitors flashed even after call was answered
• At times, mobile users were identified as desktop users
• When reaching the maximum number of characters in chat, the text could not be deleted
• In certain scenarios, the chat window would close if the customer navigated to another page
• Phone number character validation has been improved (no letters can now be entered)

Questions?

If you have any questions regarding any of the above, please contact us.