Picture the following: A consumer scans a website and seeks out personalized service via a live chat option. The shopper asks a few questions about a product of interest, and the customer service rep. sees an opportunity to close a sale. She answers the questions in chat, then draws on numerous apps to supplement her answers. She provides photos of the product and a video that shows how it is used. Drawn in by these demonstrations, the consumer decides to buy. At this point, the company rep. offers a purchase order within the chat session and helps the shopper fill it out. Together, they complete a PayPal form to secure payment. What started out as a chat session ends in a sale.

This is what’s possible thanks to VeriShow’s recent integration with LivePerson.

In the below video, taken at LivePerson’s e-Commerce Developers’ Day, we demonstrate how the above scenario might play out for a joint customer such as security company Protect America. With the help of VeriShow Co-Founder and Chief Technology Officer Zeev Halevi, we explain how Protect America can use LivePerson and VeriShow to turn a conversation into a conversion.

Most everyone these days expects to have some form of live chat on a website when they visit.  Chances are, they are using a LivePerson solution. Now customers can easily escalate a LivePerson live chat into a VeriShow multimedia-based session.

We’re looking forward to bringing this capability to more LivePerson users, who can enhance the chat experience with VeriShow’s apps-based approach, improving e-service assistance and driving more sales. Read more about our work with LivePerson here.